Postmoro is an AI-powered social media automation platform for local businesses. This Privacy Policy explains what information we collect, how we use it, and the rights you have to control your data. By using Postmoro you agree to the practices described here.
1. Information We Collect
Account & profile information
- Your name, email address, and authentication tokens used to sign in to Postmoro.
- Profile settings such as display name, timezone, and preferences.
Business profile information
- Business name, business type/industry, brand voice, location, audience description, and goals.
- Optional images, color palette, and other branding details you choose to share.
Generated content
- Captions, hashtags, image prompts, and AI-generated images created with our service.
- Edits you make to AI drafts, approval status, scheduling times, and publishing history.
Connected social account tokens
- OAuth access tokens, refresh tokens, and account identifiers for the social networks you connect (e.g. Facebook Pages, Instagram Business, X / Twitter). These are stored securely and used only to publish on your behalf at your direction.
- Page IDs, page names, Instagram Business account IDs, and similar metadata required to publish.
Billing data
- Subscription plan, status, billing period, and subscription identifiers used to enforce plan limits.
- Payment details are handled entirely by Stripe. Postmoro never sees or stores your full card number; only Stripe customer/subscription IDs are stored on our side.
Usage analytics
- Counts and timestamps of generated posts, scheduled posts, and successful publishes.
- Aggregate platform-level usage to compute monthly plan limits and feature availability.
- Diagnostic logs (request IDs, error codes) used to maintain service reliability.
Business contact and marketing details
- Optional business contact details such as phone number, website URL, booking link, business email, address, hours of operation, services, products, preferred calls-to-action, and other details you choose to provide to personalize generated content.
Brand Learning / past post examples
- Past post examples, captions, marketing notes, performance notes, tags, and brand style examples you choose to provide so Postmoro can learn your business voice and generate more personalized content.
AI generation usage
- Successful AI generation events, including caption generation, hashtag generation, image generation, brand style analysis, marketing ideas, regenerations, and Autopilot generation, used to enforce plan limits and maintain reliability.
Support information
- Support ticket information such as subject, category, priority, message, optional screenshot/image URL, page URL, browser information, timestamp, account plan, and related post/platform details.
2. How We Use Your Data
- To generate captions, images, and ideas tailored to your business.
- To publish or schedule posts to the social platforms you've explicitly connected.
- To enforce plan limits and provide accurate usage dashboards.
- To deliver customer support and respond to your requests.
- To improve product reliability and security through diagnostic logging.
We do not sell your data. We do not use your business content or your social account tokens for any purpose other than operating Postmoro on your behalf.
3. Disconnecting Social Accounts
You can disconnect any connected social account at any time from Settings → Connections. When you disconnect, Postmoro:
- Immediately stops publishing on that account.
- Deletes the stored OAuth tokens and account identifiers for that platform.
- Retains historical post records (captions and timestamps) unless you also delete them.
4. Requesting Data Deletion
You can request full account and data deletion at any time. See our Data Deletion page for the official request flow, or email support@postmoro.com. Deletion requests are processed within a reasonable timeframe as required by applicable law and platform policy.
5. Third-Party Services
Postmoro relies on a small number of trusted third parties:
- Stripe — subscription billing and payments.
- Meta (Facebook / Instagram), X / Twitter — publishing through their official APIs.
- OpenAI, Google, and similar LLM providers via Emergent Integrations — AI text and image generation.
Each provider has its own privacy policy that governs how it handles data we send it for you. We send only the minimum data needed to perform the requested action.
6. Security
We use industry-standard practices to protect your data, including encrypted credentials storage, scoped OAuth tokens, and access controls. No system is perfectly secure; you agree to notify us promptly if you suspect unauthorized access to your account.
7. Data Retention
We keep account, business profile, generated content, support tickets, and usage data for as long as your account is active or as needed to provide Postmoro. We may retain limited records after deletion when required for legal, billing, tax, fraud prevention, security, compliance, or dispute-resolution purposes.
8. Children
Postmoro is intended for business users and is not directed to children under 13. We do not knowingly collect personal information from children under 13.
9. No Sale of Personal Data
Postmoro does not sell your personal information, business profile information, uploaded images, generated content, connected social account tokens, or support ticket information. We use your data only to provide and improve the service, personalize AI-generated content, publish content at your direction, enforce plan limits, process billing through Stripe, maintain security, and respond to support requests.
10. Contact Us
Questions about this Privacy Policy? Email support@postmoro.com.